For SaaS
Churn starts in language, six weeks before it shows up in usage.
Read the emotional trajectory of every account, alert the team before the cancel email, and ship a drafted reply with the ticket.
Churn, 6 weeks early
Emotional disengagement surfaces long before logins drop.
Testimonial conversion weight
Rank quotes by the emotions they actually trigger in buyers.
Risk radar per account
Trust Index and Churn Horizon, refreshed after every ticket.
The quiet problem
NPS 7/10. Usage normal. And the renewal just went to a competitor.
How it works
01
Ingest tickets, call transcripts, NPS verbatims
02
Read emotional drift across 53 dimensions
03
Alert the account owner the moment confidence dips
04
Draft the empathy-led reply and route to retention